Return Eligibility

Due to the nature of perfumes and for hygienic reasons, Fusül does not accept returns on opened or used items. However, we accept returns if:

∙ The product is damaged upon delivery

∙ The wrong item was delivered

∙ The product is unopened, unused, and in its original packaging

Return Window

You must submit a return request within 7 days of receiving your order. Beyond this period, returns will not be accepted.

How to Return

1. Email us at [email protected] with your order number and reason for return.

2. If approved, we will arrange for a pickup or provide drop-off instructions.

3. Refunds will be issued within 7–14 business days upon receiving and inspecting the item, via the original payment method.

Non-Returnable Items

∙ Opened perfumes

∙ Gift cards

∙ Items purchased on sale or via promotional offers (unless damaged or incorrect)

Defective or Incorrect Items
If you receive a defective or incorrect item, please notify us within 48 hours of receipt. We will offer a replacement or full refund including shipping fees.